One address, whatever you need.
Sales, support and enterprise all reach the same inbox, and a person reads it. There is no contact form on this page on purpose. A form would only be a slower way to send the same email, with fewer of the details that let us answer properly.
hello@domeagent.com.au · Australian business hours
Three things people write in about.
The address is the same for all of them. Naming which one you are in the subject line is the whole trick to a quick answer.
Sales and enterprise
For agency networks and franchise groups. Enterprise is sales led rather than self serve: from $99 per seat per month, custom listing rates across the group, consolidated invoicing, and single sign on planned. Tell us the shape of the group and we will come back with a number instead of a discovery call.
Email about enterpriseSupport
For anyone already using DomeAgent. Same address, and it reaches us fastest when you send it from the email on your account. If it is about one property, put the address in the message so we can find the order behind it.
Email supportConcierge
Concierge is $499 on a listing and it is ordered in the app, not by email. You buy it on the listing hub so the brief attaches to the right address, then a Dome team member has the whole suite back for your review within 2 business days.
How concierge worksWhat to put in an enterprise enquiry
Enterprise pricing is quoted on the size of the group, so these four lines are usually the difference between a quote and a round of questions.
- How many offices and how many agents
- The states the group operates in
- Roughly how many listings a month
- Whether you need custom listing rates, consolidated invoicing, or both
Before you write.
How fast do you reply?
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We aim to answer within one business day, Australian business hours. Enterprise enquiries can take longer, because the reply is seat pricing and listing rates quoted on the size of your group rather than a stock answer.
Is there a phone number?
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No. We do not advertise a phone line, so email is the channel for sales, support and enterprise alike. If a call is genuinely the faster way to sort something out, say so in your email and we will arrange one.
What should I put in an enterprise enquiry?
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How many offices and agents you are covering, the states the group operates in, and roughly how many listings a month it runs. That is enough for us to come back with seat pricing and custom listing rates rather than a form to fill in.
Can I order concierge by email?
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No. Concierge is bought on the listing in the app at $499, so your brief and your photos land on the right address. Email us about concierge only if something has gone wrong with an order you already placed.